Avangate is very lazy about refunding money. They handle credit card processing for Joker EA, a Metatrader Expert Advisor.
After the product produced poor results, I requested a refund. The author said he got very few returns and insisted on me keeping it. I tried it a bit longer, but it continued to lose money.
I insisted on a refund. The software author did not respond.
I put in a cancellation request to Avangate and they said if there was no timely response from the author that they would consider the cancellation valid.
There has been no response from him for 9 days. So I emailed avangate and after 9 hours they had nothing to say. So I called them and they said that they would check with the author again – a direct contradiction of what they put in writing.
Both Avangate and Joker EA are suspect companies to deal with and I suggest you stay away from both of them.